Return & Refund Policy

Last Updated:

Overview

We strive to provide excellent calendar system setup services and are committed to ensuring your satisfaction. This Return Policy outlines our procedures for service cancellations, returns, and refunds. It is important that you read and understand this policy before making a purchase, as it explains your rights and obligations regarding cancellations and refunds.

This policy applies to all services purchased through our website or directly from us. By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions about this policy, please contact us using the contact information provided at the bottom of this page.

Return Period

You have the right to cancel your service order and request a refund within 30 days from the date of purchase, provided that our setup service has not been fully completed. This 30-day period begins on the date you receive confirmation of your purchase or the date payment is processed, whichever is earlier.

  • Full Refund Period: If you cancel within 24 hours of purchase and before any service work has begun, you are entitled to a full refund
  • Partial Completion: For services that have been partially completed, the refund amount will be calculated based on the work completed, the value of services delivered, and the terms outlined in your service agreement
  • Service Completion: Once a service has been fully completed and delivered according to the service agreement, it is no longer eligible for return or refund unless there is a documented failure to meet specifications
  • Extended Periods: In certain circumstances, such as service failures or breaches of our service agreement, you may be entitled to a refund beyond the standard 30-day period

To request a refund, you must contact us within the applicable return period. Refund requests received after the return period has expired will be evaluated on a case-by-case basis but are not guaranteed.

Return Conditions

To be eligible for a return or refund, your request must meet the following conditions:

  • Timely Request: The refund request must be made within the applicable return period (30 days from purchase or as otherwise specified)
  • Service Status: The service has not been fully completed and delivered, or there is a documented failure to meet the specifications, quality standards, or requirements outlined in your service agreement
  • Accurate Information: You have provided accurate, complete, and truthful information during the service setup process. Refunds may be denied if the service cannot be completed due to inaccurate or incomplete information provided by you
  • Reasonable Cause: The cancellation or refund request is based on reasonable grounds, such as service quality issues, failure to meet specifications, or other legitimate concerns
  • Compliance: You have complied with all terms and conditions of your service agreement, including providing necessary access, information, and cooperation required for service delivery
  • Not Due to External Factors: The cancellation is not solely due to factors outside our reasonable control, such as incorrect information provided by you, changes in your requirements that exceed the original scope, or failure to provide necessary access or cooperation

Refund eligibility will be determined on a case-by-case basis based on the specific circumstances of your service order, the service agreement terms, and applicable laws and regulations. We reserve the right to request additional information or documentation to evaluate your refund request.

Order Cancellation Policy

You may cancel your service order at any time before work has begun for a full refund. Once our setup service has commenced, cancellation may be subject to partial refund terms outlined below. To cancel an order, please contact us using the contact information provided at the bottom of this policy.

Non-Returnable Services

Please note that the following services or circumstances are not eligible for return or refund:

  • Services that have been fully completed according to the service agreement
  • Services cancelled more than 30 days after service completion
  • Services where cancellation is due to factors outside our control (e.g., client-provided information was incorrect or insufficient)
  • Customized services that have been specifically tailored to your requirements and are not suitable for other clients
  • Services where you have received and accepted the final deliverables

Refund Eligibility

Refund eligibility depends on the specific circumstances of your service order and the stage of service delivery. The following sections outline when you may be eligible for a full or partial refund:

Full Refund

You are eligible for a full refund (100% of the amount paid) in the following circumstances:

  • 24-Hour Cancellation: You cancel within 24 hours of purchase and before any service work has begun. This cooling-off period allows you to reconsider your purchase
  • Service Failure: We are unable to complete the service due to technical issues, system failures, or other problems on our end that prevent service delivery
  • Non-Compliance: The service provided does not meet the specifications, quality standards, or requirements outlined in your service agreement, and we are unable or unwilling to correct the deficiencies
  • Breach of Agreement: We materially breach our service agreement and fail to remedy the breach within a reasonable time after being notified
  • Unauthorized Charges: Your payment was processed without authorization or in error

Full refunds will be processed to the original payment method used for the purchase, minus any applicable transaction fees that cannot be recovered.

Partial Refund

Partial refunds may be available in the following circumstances:

  • Mid-Service Cancellation: You cancel after work has begun but before completion. The refund amount will be calculated based on the work completed, the value of services delivered, and the remaining work. We will deduct reasonable costs for work already performed
  • Scope Changes: You request significant changes that require additional work beyond the original scope of the service agreement. In such cases, we may offer a partial refund for the original scope if the changes are not feasible or cost-prohibitive
  • Service Modifications: You request modifications to the service that result in a reduced scope or value. The refund will reflect the difference between the original service value and the modified service value
  • Quality Issues: The service partially meets specifications but has minor deficiencies that cannot be fully corrected. We may offer a partial refund based on the extent of the deficiencies

Partial refund amounts are calculated on a case-by-case basis, taking into account the work completed, services delivered, costs incurred, and the terms of your service agreement. We will provide a detailed breakdown of the refund calculation upon request.

Return Process

To initiate a return or refund request, please follow these detailed steps:

  1. Contact Us: Contact us via email or phone within the applicable return period (30 days from purchase). Please include "Refund Request" in your subject line if contacting via email. Our contact information is provided at the bottom of this policy
  2. Provide Order Information: Provide your order number, purchase date, payment method, and the amount paid. This information helps us quickly locate your order and process your request
  3. State Your Reason: Provide a detailed, clear explanation of why you are requesting a refund. Include specific details about any issues, failures, or concerns you have experienced with the service
  4. Submit Documentation: Provide any relevant documentation or evidence to support your request, such as:
    • Service agreement or order confirmation
    • Screenshots or evidence of service issues or failures
    • Correspondence related to the service
    • Any other relevant information
  5. Review Period: We will review your request and investigate the circumstances. This typically takes 5-7 business days, but may take longer for complex cases. We may contact you during this time for additional information
  6. Decision Notification: We will notify you of our decision via email. If approved, we will provide instructions for the next steps in the refund process. If denied, we will explain the reasons for the denial
  7. Appeal Process: If your refund request is denied and you believe the decision was incorrect, you may contact us to request a review of the decision

We are committed to processing refund requests fairly and efficiently. Please ensure that all information provided is accurate and complete to avoid delays in processing.

Refund Procedure

Once your refund request has been approved, we will process the refund according to the following procedure:

  1. Refund Processing: We will process your refund to the original payment method used for the purchase. This ensures that the refund is returned to the same account or card that was charged. If the original payment method is no longer available, we will work with you to arrange an alternative refund method
  2. Processing Time: Refunds typically take 10-14 business days to appear in your account, depending on your financial institution and payment method:
    • Credit/Debit cards: 5-10 business days
    • Bank transfers: 10-14 business days
    • Digital wallets: 3-7 business days
  3. Confirmation: You will receive a confirmation email once the refund has been processed, including the refund amount, transaction ID, and expected timeline for the funds to appear in your account
  4. Partial Refunds: For partial refunds, the amount will be calculated based on the work completed, services delivered, costs incurred, and the terms of your service agreement. We will provide a detailed breakdown of the refund calculation
  5. Service Access: Once a refund is processed, your access to the service may be terminated or modified, depending on the circumstances and the terms of your service agreement

Important Notes:

  • We reserve the right to deduct reasonable costs incurred in providing the service up to the point of cancellation, including work already completed, materials used, and administrative fees
  • Refund processing times are estimates and may vary based on your financial institution and payment method
  • If you do not see the refund in your account after 14 business days, please contact us and we will investigate
  • Refunds are processed in the same currency as the original payment
  • If you paid using a currency other than your local currency, exchange rates may affect the final refund amount

Return Shipping Costs

Since our services are digital and involve calendar system setup rather than physical products, there are no return shipping costs associated with our service returns. All refund processing fees, if any, will be borne by us and will not be deducted from your refund amount.

Subscription Cancellation

For subscription-based services:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of your current billing period
  • No refunds will be provided for the current billing period, but you will continue to have access until the period ends

Service Modifications

If you need to modify your service request after purchase, please contact us as soon as possible. We will work with you to accommodate reasonable changes, which may affect pricing and timeline.

General Legal Requirements

This Return Policy is subject to applicable consumer protection laws and regulations in your jurisdiction. Nothing in this policy affects your statutory rights as a consumer. If you are located in a jurisdiction with mandatory consumer protection laws that provide additional rights or protections, those laws will apply to the extent they cannot be waived or limited by contract.

This policy does not limit or exclude any liability that cannot be limited or excluded under applicable law, including liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded or limited under applicable law

Disputes

If you are not satisfied with the service provided, please contact us first to discuss the issue. We are committed to resolving any concerns and will work with you to find a satisfactory solution. If we are unable to resolve a dispute through direct communication, the dispute resolution procedures outlined in our Terms of Use will apply.

Contact Information

For refund requests or questions about this policy, please contact us at:

Email: serviceteam@rangeexcellent.world
Address: 413 21st St, Manhattan Beach, CA 90266
Phone: +19148041509

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on this website. Your continued use of our services after changes are posted constitutes your acceptance of the modified policy.